Membership terms and conditions summary

The Minimum Term

Your Studio Membership goes for a minimum term of six months. Payments come out of your selected bank account each fortnight, also incurring a $2.00 or 3% administration fee. The amount each payment totals will vary from member to member, depending on how many classes the member has chosen to enroll in.

Your Premium Membership (Silver, Gold or Patinum) goes for a minimum term of twelve months. Payments come out of your selected bank account or credit card each week and also incur $2 or 3% administration fee.

Cooling Off Period and Refunds

After you sign up for a Studio Membership you have a 7 day Cooling Off period, to decide if this is something you really want to do. Any payments taken out of you account will be refunded in full, should you decide to cancel your Studio Membership.Unfortunately, no other refunds are available during your Studio Membership.

Cancellation Within the Minimum Term

If for any reason you need to cancel your Studio Membership within the sixth month Minimum Term we are more than happy to help. If you move too far from the Studio (more than 30kms as the bird flies) or have a medical reason not to attend your classes there are options available to you to cancel your Studio Membership, incurring and Exit Fee depending on how many payments you have left.

Cancellation After the Minimum Term

After the Minimum Term is over, you can apply to cancel your Studio Membership. All we ask is that you complete the Cancellation Form and submit it to a member of the administration team 30 days prior to when you wish your Studio Membership to cease.

Pay Suspension

If you plan on missing more than four weeks of classes (for example, if you are going on holidays) Pay Suspension is available. Just give us 2 weeks notice in writing, and your payments will decrease from the regular amount to just $10.00 + administration fee. If you do apply for Pay Suspension, your Minimum Term will be increased accordingly.

Make-Up Class Policy

If you happen to miss a few classes during a term, you’re more than welcome to attend a make-up class. If you know that you won’t be able to attend your regular class, just give us a call and let us know you won’t be attending (someone else may need your space to do a make-up of their own). When you’re ready, give us another call, or the next time you’re in the Studio, remind us that you missed your class, and we can advise you of when make-ups are available for you program, and you can book into one.

What is the minimum term?

Your Studio Membership goes for a minimum term of six months. Payments come out of your selected bank account or from your credit card each fortnight, also incurring a $2.00 or 3% administration fee. The amount each payment totals will vary from member to member, depending on how many classes the member has chosen to enroll in.

Your Premium Membership (Silver, Gold or Platinum) goes for a minimum of twelve months. Payments come out of your selected bank account or from your credit card each week and incur a $2 or 3% administration fee. The amount each payment totals will vary from member to member, depending how many classes the member has chosen to enroll in.

What are the cooling off period and refunds?

After you sign up for a Studio Membership you have a 7 day Cooling Off period, to decide if this is something you really want to do. Any payments taken out of you account will be refunded in full, should you decide to cancel your Studio Membership.Unfortunately, no other refunds are available during your Studio Membership.

Can i attend another class if I miss my regular class?

If you happen to miss a few classes during a term, you’re more than welcome to attend a make-up class. If you know that you won’t be able to attend your regular class, just give us a call and let us know you won’t be attending (someone else may need your space to do a make-up of their own). When you’re ready, give us another call, or the next time you’re in the Studio, remind us that you missed your class, and we can advise you of when make-ups are available for you program, and you can book into one. Make ups must be completed within the term, if you have any problems with your class attendance see reception or call us on 0247 277710

Can I suspend payments if I plan on missing classes?

If you plan on missing some time at PilatesWorks Pay Suspension is available. Just give us 2 weeks notice in writing, and your payments will decrease from the regular amount to just $10.00 + administration fee. If you do apply for Pay Suspension, your Minimum Term will be increased accordingly.

If you have any questions or problems please dont hesitate to see reception or give us a call on 0247 277710

What is the cancellation within the minimum term?

If for any reason you need to cancel your Studio Membership within your Minimum Term we are more than happy to help. If you move too far from the Studio (more than 30kms as the bird flies) or have a medical reason not to attend your classes there are options available to you to cancel your Studio Membership, incurring an Exit Fee depending on how many payments you have left. See reception or call us on 0247 277710 if you have any questions or need assistance cancelling your membership.

What is the cancellation after the minimum term?

After the Minimum Term is over, you can apply to cancel your Studio Membership. All we ask is that you complete the Cancellation Form and submit it to a member of the administration team 30 days prior to when you wish your Studio Membership to cease.