WHO'S ONLINE
TEAM LOGIN
- SUMMARY
- MINIMUM TERM
- COOLING OFF PERIOD & REFUNDS
- MISSED CLASSES
- PAYMENT SUSPENSION
- CANCELLATION WITHIN MINIMUM TERM
- CANCELLATION AFTER THE MINIMUM TERM
Membership terms and conditions summary
The Minimum Term
Your Studio Membership goes for a minimum term of six months. Payments come out of your selected bank account each fortnight, also incurring a $2.00 or 3% administration fee. The amount each payment totals will vary from member to member, depending on how many classes the member has chosen to enroll in.
Your Premium Membership (Silver, Gold or Patinum) goes for a minimum term of twelve months. Payments come out of your selected bank account or credit card each week and also incur $2 or 3% administration fee.
Cooling Off Period and Refunds
After you sign up for a Studio Membership you have a 7 day Cooling Off period, to decide if this is something you really want to do. Any payments taken out of you account will be refunded in full, should you decide to cancel your Studio Membership.Unfortunately, no other refunds are available during your Studio Membership.
Cancellation Within the Minimum Term
If for any reason you need to cancel your Studio Membership within the sixth month Minimum Term we are more than happy to help. If you move too far from the Studio (more than 30kms as the bird flies) or have a medical reason not to attend your classes there are options available to you to cancel your Studio Membership, incurring and Exit Fee depending on how many payments you have left.
Cancellation After the Minimum Term
After the Minimum Term is over, you can apply to cancel your Studio Membership. All we ask is that you complete the Cancellation Form and submit it to a member of the administration team 30 days prior to when you wish your Studio Membership to cease.
Pay Suspension
If you plan on missing more than four weeks of classes (for example, if you are going on holidays) Pay Suspension is available. Just give us 2 weeks notice in writing, and your payments will decrease from the regular amount to just $10.00 + administration fee. If you do apply for Pay Suspension, your Minimum Term will be increased accordingly.
Make-Up Class Policy
If you happen to miss a few classes during a term, you’re more than welcome to attend a make-up class. If you know that you won’t be able to attend your regular class, just give us a call and let us know you won’t be attending (someone else may need your space to do a make-up of their own). When you’re ready, give us another call, or the next time you’re in the Studio, remind us that you missed your class, and we can advise you of when make-ups are available for you program, and you can book into one.
What is the minimum term?
Your Studio Membership goes for a minimum term of six months. Payments come out of your selected bank account or from your credit card each fortnight, also incurring a $2.00 or 3% administration fee. The amount each payment totals will vary from member to member, depending on how many classes the member has chosen to enroll in.
Your Premium Membership (Silver, Gold or Platinum) goes for a minimum of twelve months. Payments come out of your selected bank account or from your credit card each week and incur a $2 or 3% administration fee. The amount each payment totals will vary from member to member, depending how many classes the member has chosen to enroll in.
What are the cooling off period and refunds?
After you sign up for a Studio Membership you have a 7 day Cooling Off period, to decide if this is something you really want to do. Any payments taken out of you account will be refunded in full, should you decide to cancel your Studio Membership.Unfortunately, no other refunds are available during your Studio Membership.
Can i attend another class if I miss my regular class?
If you happen to miss a few classes during a term, you’re more than welcome to attend a make-up class. If you know that you won’t be able to attend your regular class, just give us a call and let us know you won’t be attending (someone else may need your space to do a make-up of their own). When you’re ready, give us another call, or the next time you’re in the Studio, remind us that you missed your class, and we can advise you of when make-ups are available for you program, and you can book into one. Make ups must be completed within the term, if you have any problems with your class attendance see reception or call us on 0247 277710
Can I suspend payments if I plan on missing classes?
If you plan on missing some time at PilatesWorks Pay Suspension is available. Just give us 2 weeks notice in writing, and your payments will decrease from the regular amount to just $10.00 + administration fee. If you do apply for Pay Suspension, your Minimum Term will be increased accordingly.
If you have any questions or problems please dont hesitate to see reception or give us a call on 0247 277710
What is the cancellation within the minimum term?
If for any reason you need to cancel your Studio Membership within your Minimum Term we are more than happy to help. If you move too far from the Studio (more than 30kms as the bird flies) or have a medical reason not to attend your classes there are options available to you to cancel your Studio Membership, incurring an Exit Fee depending on how many payments you have left. See reception or call us on 0247 277710 if you have any questions or need assistance cancelling your membership.
What is the cancellation after the minimum term?
After the Minimum Term is over, you can apply to cancel your Studio Membership. All we ask is that you complete the Cancellation Form and submit it to a member of the administration team 30 days prior to when you wish your Studio Membership to cease.
TERMS & CONDITIONS - PILATES WORKS
TEAM (3)
PILATES WORKS TEAM
Who's who in the zoo?
Administration Team
Lee Brodribb - Studio Manager
- Lee is our studio manager.
- Lee has an eye for detail. She likes the studio looking its best and staying that way.
- Her attention to detail ensures the studio runs smoothly.
- She likes to have a lot of fun, you will probably hear her laughing all the time.
- The next time you visit the studio have a laugh and a chat with Lee.
Kirsty Brecknell
- Kirsty is our marketing coordinator and loves to put together flyers, the studio newsletter and much more.
- She is a familiar face to the kiddies in crèche and increasingly to clients as she rapidly gains the knowledge to help everyone out.
- Kirsty is an experienced dancer and has taught various styles of dance.
- She enjoys fitness and from experience understands the importance of pilates for not only dancers but everyone.
Louise Wainwright
- New to the studio, Louise is rapidly meeting all of our lovely clients.
- Louise has a friendly and caring personality, so you can be sure she is great to talk to and welcome you when attending a class.
- Louise is for all those new clients who need assistance on what classes to book into or to book in a free assessment.
Sally Carpenter
- Sal is bright, enthusiastic and always willing to help you out.
- Her helpful nature means that if you have any problems, Sal is the best to talk to.
Caitlin Langerak
- Caitlin wants to make sure you're in the right program, with the right instructor and that your facilities are immaculate.
- She is a wonderful people person and an amazing administrator.
- Caitlin is always organised and striving to give you the best possible customer service.
Instructors Team
Suzie Kennedy B.App Sc (Ex&SpSc) - Founder and Managing Director of PilatesWorks
- Founder and Managing Director of PilatesWorks Australia
- Studio Pilates Instructor (Rehabilitation to Elite Athlete)
- Suzie is an Accredited Exercise Physiologist, who recieved her 1st Class Honours and is currently a PhD Candidate
- Suzie is a casual lecturer and tutor at the University of Western Sydney (Musculoskeletal Injury & Rehabilitation)
- Suzie's Exercise Prescription Research Speciality is Chronic Lower Back Pain
- Her current publications are:
The effect of exercise rehabilitation programs on anticipacipatory postural adjustment for paitents with chronic low back pain (article in press)
Exercise programs for Chronic Low Back Pain. A comparison of Pilates and General Aerobic Exercise (article in press) - Her current Research Project: Manipulation of outcome expectation on core stability training programs for patients with chronic low back pain.
- Suzie has been an integral part of the fitness and exercise industry for the past 15 years - as a personal trainer, pilates instructor, rehabilitation clinician and teacher trainer.
- Member of ESSA (Exercise & Sports Science Australia)
- Suzie is a Medicare, WorkCover and DVA Provider
- Master Trainer, personal trainer (Cert 4)
- Senior First Aid - CPR
- Winner of many Business and Physical Education Awards - including UWS Deans Merit List for 2008 and 2009, and Best in Fitness Industry and The Univeristy Medal 2012, for Outstanding Academic Scholarship/
- A busy wife and mother (2 Children & 4 Dogs) who requires more then 24 hours in the day
- Hobbies: Sleeping, eating, reading non-academic publications, cycling and catching up with friends/family.
- Suzie's motivation and inspiration is seeing her clients become pain free and get back into life.
- Her mission is to educate and change Australia into a healthy, fit and loving society.
Wendie Sue - Operations Manager
- Wendy has over 30 years experience in the fitness industry.
- Wendie is the Head of General Populations and Corporate Services at PilatesWorks
- She has been a Senior Pilates instructor for PilatesWork since its inception over 7 years ago.
- Wendie is a Qualified Pilates Mat, Reformer & Small Apparatus instructor.
- Wendie has an Advanced teaching diploma through FATD
- Pilates Qualifications through: Pilates Institute of Australasia, Pilates Institue of Queenslaand and the Australian Institute of Fitness
- Boxing Qualifications through: Thump
- Wendie is highly qualified with a Cert III, Cert IV and Diploma of Fitness
- Wendie is registered with Fitness Australia and has a Senior First Aid Certificate.
- Twenty Five years dance teaching experience qualification through FAD
- Her mission is to turn 50, into the new 20: "I've done it, you can do it".
Bec Ambrose
- Bec is an amazing training in relation to weight loss a body sculpting.
- She has been an integral part of Pilates Works for the last three years.
- She is a Certified personal trainer through Australian Instutuite of Fitness, professional Yoga instructor, qualified boxing instructor and cycling instructor.
- And generally an all-round awesome trainer.
- Her mission is to turn fat to fab, you need it, she will get it!
David Dickinson
- David experiance as an athelete with the Penrith Panthers has allowed him to gain a fast understanding of the importance Pilates provides.
- His enthusiasm ensures that you are pushed to your limits in training and therefore can gain the most from your sessions.
- David shows exellence in introducing beginners to PilatesWorks. He will ensure you gain knowledge of Pilates terminology, homework stretches and more.
Trisha Klomp B.App Sc (Ex&SpSc) - Special Populations Manager
- Trish is an accredited Exercise Physiologist through ESSA (Exercise and Sport Science Australia).
- Specialising in Musculoskeletal rehabilitation, metabolic disease and cardiac disease rehabilitation.
- Regardless of whether you are an athlete or a have an injury or disease, she is University qualified to fix your problem or increase your performance.
- Trish is highly experianced in dealing with clients on Medicare, Workers Compensation, Department of Vetenery Affairs, Diabetes and much more.
- Her mission is to see everyone function in a healthy, fit manner and enjoy their life and family, without their disability or injury stopping them, Trish will make a difference to your life.
Liliana Balaguere-corts
- Liliana is the newest member of the PilatesWorks team.
- You will see Liliana in a variety of classes as she has an array of knowledge about both rehabiliation and general populations.
- Liliana's positive and encouraging nature will help to give you determination during each and every session.
Meredith Gadd
- Meredith is another new member to our PilatesWorks team.
- She has been working closely with our Seniors and Rehabilitation classes.
- Meredith is kind and caring, ensuring all your needs are met in classes and alterative exercises are given to those who suffer from pain.
Aaron Richards & Karen Monaghan - Spin Cycle and Pregnancy Specialists
- Aaron & Karen are specialist cycle coaches, be it mountain, road or triatholon.
- An elite athlete himself, Aaron understands the needs of the beginner cyclist to the elite professional.
- He has twenty years experience in the cycling field.
- Having trained through Mad Dog USA, Aaron and Karen are some of only a few in Australia to specialise in this style of cyclist training.
- If you want to win, or you want to begin, Aaron and Karen are the best.
- Mad Dog & the Cycle Specialist Karen get you to the place you want to be at.
- Karen is highly experianced with pregnancy/post partum. She has been a trained childbirth educator with A.C.E for over 20 years.
- Karen is a nursing mother's educator and counselor, group leader of Lower Blue Mountains group of "Australian Breastfeeding Association", A community representative on the Chilbirth Education Review Committee, Author of the Pregnancy exercise book "Life be in it" in Victoria and has worked as pre/postnatal fitness instructor for over 30 years.
- Karen has a Certificate IV level 3 gym instructor, group exercise and free style
- Karen is a personal trainer, older adult and childrens trainer
Pilates Works - Team
Pilates Works Australia prides itself in employing the most experienced and qualified professional instructors in Australia.
We are pleased to offer our clients/students pilates instructors, personal trainers and exercise physiologists with outstanding clinical, academic experience and qualifications.
You want the best - we have the best.
All our clients/students are assessed individually for free, then we direct them to a instructor (to design a personal program for them) or to a program already designed to meet their lifestyle, goals, rehabilitation or athletic needs.
